What do Richard Branson, Steve Jobs, and Elon Musk have in common? As well as being founders of multi-billion-dollar companies, they are also ‘outliers’, wielding disproportionate influences on both the business world and society. Their inputs and outputs, whether qualitative or quantitative, represent exceptions to the normal rules.
Dr G. Christopher Crawford at Rutgers Business School explains what factors drive the performance of the most successful entrepreneurs and businesses.
Read the original article: https://doi.org/10.1016/j.jbusvent.2015.01.001
Read more in Research Outreach
Image credit: Jacob Lund/Shutterstock
Hello and welcome to Research Pod. Thank you for listening and joining us today. In this episode we will be looking at the research of G. Christopher Crawford at Rutgers Business School. Dr Crawford explains which factors drive the performance of the most successful individuals and businesses.
What do Richard Branson, Steve Jobs, and Elon Musk have in common? In addition to being founders of multi-billion-dollar companies, they are also outliers. Outliers can be people, businesses, institutions, or events, depending on the specific context. Lying way outside the normal, outliers wield disproportionate influences on both the business world and society. Their inputs and outputs, either qualitative or quantitative in nature, are considerably more diverse from those of the rest of the population. Most often, an outlier represents an exception to the normal rules.
Dr G. Christopher Crawford, Assistant Professor of Professional Practice of Entrepreneurship, Strategy and Management at Rutgers Business School—Newark & New Brunswick, models the emergence of outliers in entrepreneurship and develops a theory that is applicable to both academia and mainstream culture. He has closely examined more than 12,000 companies at various stages of development. They encompass a broad spectrum, ranging from small businesses employing only one or two people to behemoth companies boasting more than one million employees. Dr Crawford and his collaborators are particularly interested in high-growth entrepreneurship, which is the hallmark of the largest, fastest growing companies. Their aim is to dissect the success of these high achievers, which they call ‘Rock Stars’.
What is ‘normal’ in entrepreneurship?
Dr Crawford has identified the anomalies in a set of variables that are common to all businesses, namely the number of employees, annual revenue, and the growth of both over time. He analysed data sets from the S&P 500 – a stock market index measuring the stock performance of the 500 largest publicly traded U.S. companies – and the INC 5000 – the 5,000 fastest growing private companies in both Europe and the U.S. This revealed that each of these variables is distributed according to a power law, where an over-abundance of outliers is so good that they skew the curve far to the right.
Dr Crawford discusses how these findings challenge a long-held assumption that the normal, Gaussian distribution characterises the variables of interest. In the traditional bell-shaped curve, a few observations are very good, a few are very bad, and most reside somewhere around the middle. In normal distributions like this, every observation can be accurately characterised by the mean and some standard deviation from it. The normality assumption applies to social science research more generally, where it serves as the underlying statistical principle for data analysis, including hypothesis testing. Under this assumption, outliers are viewed as random, statistical anomalies called “freaks”, and a common data processing practice is to have them cleansed from the dataset, thereby reducing the outlier’s true effects on the entire system.
Dr Crawford points out: “Some of the most successful companies of our time, such as Apple, Amazon, Google, and Facebook, are extreme outliers that changed the nature of how we engage with the world – they transformed what we do and how we think.” He argues that these companies have a significant impact on businesses and society as a whole. Therefore, rather than ‘fixing’ or excluding these exceedingly influential anomalies from our theories and data analysis, we should turn the spotlight on them and probe their emergence.
What are power law distributions?
In nearly all matters of life, when there are no limits on an individual’s or an organisation’s performance, distributions become skewed by outliers. Put another way, when system constraints are reduced and agents are allowed to perform at their best, outliers – and, subsequently, power law distributions – emerge. In a power-law distribution, most of the observations have very low values; the particularly high values, as in the outliers, affect the shape and statistical properties of the entire distribution. This results in a positively skewed asymmetric distribution with a long right tail. Here, about 80% of the population falls below the statistical mean. Power law distributions are ubiquitous in social systems, such as business (for example market capitalisation, annual revenue, and number of employees) or entertainment (for example album sales).
Outliers are typically defined as observations that are markedly different from the rest of the sample. Under the assumptions of normal distributions, a positive outlier only occurs 0.1% of the time. However, from a power law perspective, outlier observations make up about 10-15 times more than the bell curve would suggest. Even though they are relatively rare, outliers have the potential to exert disproportionate influences, positive or negative.
Outliers often have the ability to push back on evolutionary selection forces, such as competition or governmental policies. These outliers are ‘stars’ in the sense that once they reach some critical threshold, they attract resources from the environment – similar to the pull of a star’s gravity. Outlier effects occur when one observation is so influential that it changes a system’s normal rules, pulls in resources from the environment that are unavailable to others, and substantively changes the statistical and behavioural properties of those in the sample.
In a nod to Malcolm Gladwell’s bestselling book called Outliers, Dr Crawford explains some of these terms in the context of the world’s richest man at the time, Bill Gates, and the most influential rock band in history, The Beatles. While Gladwell’s Outliers conducted several qualitative case studies on outliers, Dr Crawford’s quantitative research in entrepreneurship of 12,000 case studies provides a complementary, actionable framework.
First, Gladwell identifies how, while in high school, Gates routinely snuck out of his house at 1am in the morning to write code on one of the first computers in the world with a text-based user interface at the University of Washington campus; later, Gates uses the capabilities he developed to found Microsoft and, subsequently, became the richest man in the world. Then, Gladwell recognises The Beatles’ White Album as the most critically acclaimed LP of all time. The cause, he proffers, is that the band practiced and experimented so much together that they crossed over a critical threshold: the so-called ‘10,000-hour rule’ that suggests scientific and artistic genius emerges as a result of the extensive time working on a specific skill. Dr Crawford characterises these actions and interactions as ‘engagement’. He finds that among samples of individuals, teams, and companies, engagement – whether measured by amount of time spent, number of attempts, number of failures, number of interactions with potential stakeholders, or total distance travelled – is power law distributed.
The foundation of ‘Rock Star’ Theory
After finding power laws in all S&P 500 and INC 5000 outcomes, Dr Crawford reviewed additional research on the causes of skewed distributions. He theorised that if the outcome variables assume a power law distribution, there would likely be input variables that were similarly skewed. An examination of data pertaining to entrepreneurs prior to the founding of their ventures showed that the distributions of almost all of input variables follow a power law, as do the new ventures’ outcome variables.
This revelation led Dr Crawford to aggregate the variables down into the following four principal components: Expectations, Endowments, Engagements, and Environments, or the ‘Four Es’. These are meta-constructs, composed of lower-level constructs that research has shown to influence the emergence and growth of individuals and organisations. Expectations concern a venture’s envisioned future and take the form of outcomes or goals. Endowments refer to the venture’s initial resources, that is, human, social, or intellectual capital, and financial resources. Engagement is defined as the number of interactions and total amount of time, depth, and novelty of these interactions. Environments are defined as the resources available, such as people, money, and artefacts. These input variables drive the emergence of outliers in entrepreneurship and all social systems where new order is created.
These four components form the foundation of Dr Crawford’s ‘Rock Star’ Theory: a conceptual framework for explaining and predicting outlier outcomes for both individuals and businesses. In essence, the Rock Star Theory intends to elucidate the factors that drive the performance of the most successful individuals and businesses. It proposes that outliers are expected to emerge given a typical system with limited top-down performance constraints, where agents can perform at their best. When measured on a continuous scale, all inputs and outcomes are distributed according to a power law. In these distributions, a critical threshold exists where, above some minimum measure of size, outliers emerge. Here, observations change from an additive linear state to a multiplicative nonlinear state. Beyond this point, outliers begin to influence the statistical and behavioural properties of other members in the system.
Expectations are the key to superior achievements, as Dr Crawford explains: “When you expect to accomplish things that others can’t or won’t or don’t you have to do things differently or do different things.” While high Expectations do not always translate into successes, they exponentially increase the likelihood of outstanding achievements because they change one’s pattern of engagement. According to the framework, even if its initial Endowments are below a critical threshold, a new venture can still deliver outlier outcomes, provided that it engages with potential stakeholders in outlier ways.
What are the broader applications of this research?
Rock Star Theory has the potential to explain the occurrence of any extraordinary outcome in any social system. This theory is based on well-researched complexity science tenets, which state that when identical power law-distributed outcomes occur in a variety of domains, it is a sign of universality – in other words, the same simple set of mechanisms ‘cause’ the primary outcomes of interest. Following this line of reasoning, the 4E mechanisms that drive the outcomes in entrepreneurship are presumed to be identical to those in all social systems where extreme outcomes are possible. Most importantly, this research provides strong evidence that outliers are not random, unpredictable anomalies. Instead, we see that there is a distinct, recurring, and repeatable pattern of outlier emergence.
In the Rock Star workshops he conducts, Dr Crawford guides participants to select their own outlier outcome of interest, identify which of the 4Es most constrains the achievement of that outcome, isolate that ‘E’ by creating a plan to push through the constraint, then initiate action. For a large percentage of participants, the primary constraint is Expectations, where too many just don’t expect that they can achieve such great things. Dr Crawford says: “My goal is to change their expectations about what is possible.”
Dr Crawford’s Rock Star framework is also being used to construct algorithms that could facilitate decision-making that increases the probability predicting outcomes. For firms hiring new employees, the algorithm could help select outlier candidates who could best help a company grow. For venture capital firms, the algorithm has the potential to predict the emergence of outlier ventures. Given that venture capitals have historically only been able to accurately predict about 15% of the ventures that are wildly successful, the initial trials of the Rock Star algorithm’s 94% successful prediction rate looks exceptionally promising.
That’s all for this episode – thanks for listening, and stay subscribed to Research Pod for more of the latest science. See you again soon.